The customer acknowledges having read the general conditions of sale and accepts each of the following provisions.
The products and labels distributed and sold by GRIFFE are made exclusively in Canada. When placing an order, the customer acknowledges their acceptance of the product descriptions and prices posted on the company’s website. The customer also recognizes that there may be slight differences in the appearance, colour, design, image, and typeface of the label chosen when placing an order.
All prices posted on the company’s website are in Canadian dollars, and GRIFFE reserves the right to change them without prior notice. The prices posted at the time an order is placed will nevertheless remain in effect until the order is finalized and payment is confirmed.
During peak demand times, such as the start of the new school year, delivery times may be ten to fifteen working days. At such times, this information will be posted on our website.
Orders are accepted only on our website and must be paid by credit card via Stripe.
It is the customer’s responsibility to verify the accuracy of their order, especially of the information to be printed on their labels. GRIFFE is not liable for any errors made by the customer and will not refund the amount paid for an order containing this type of error. It is nevertheless possible to request a change in the lettering within 24 hours of placing an order.
If GRIFFE makes an error in the lettering or the number or type of labels ordered, the labels must be returned within ten days of their reception with an explanation of the correction to be made. If applicable, a new order will be given priority and shipped as quickly as possible.